Zenni Optical Review

Zenni Optical provides you with affordable eyeglasses online.

9 Total Score
Zenni Optical Review

Zenni Optical is one of the best places to buy discount eyeglasses online. They have affordable rates on prescriptions glasses so you can pay just a fraction of the price you would normally pay.

Quality of Glasses
8
Ease of Use
8.5
Customer Support
7
Price
9.5
Returns & Refund Policy
8.5
PROS
  • Excellent customer service
  • High-quality controls
  • Frame Fit is a great feature. Lets you see how you look with glasses before buying them
CONS
  • Such an extensive catalog can make it difficult to decide which is the best fit
  • Adding extras to your glasses, like hydrophobic or oleophobic coatings, can make them pricier
User Rating: 5 (1 votes)
Zenni Optical

Zenni Optical provides you with affordable eyeglasses online.

Zenni Optical was founded in 2003. Its mission was to provide inexpensive eyeglasses that would make people look like a million bucks, and quickly grew into a phenomenon. One of Zenni Optical’s principles is to make it easy to buy eyeglasses online, and they sure have managed to do it.

At the Zenni Optical website you can find the following categories

  • Women’s Glasses
  • Men’s Glasses
  • Kids’ Glasses
  • Accessories
  • Progressive Glasses
  • Bifocals
  • Clip-on Sets
  • Sports Glasses
  • Goggles
  • Non-Prescription Sunglasses

Most of the categories have hundreds, if not thousands of frames available. When we did this Zenni Optical review there were 1,070 frames available for women!

How Your Eyeglasses Are Made

zenni optical review

People often ask “are Zenni optical glasses good?” Well, while writing this Zenni eyeglasses review we discovered that Zenni handles all the steps when it builds your eyeglasses. There are no middlemen involved and no retail-space overhead. This help the company verify that the final product meets their quality standards while keeping production costs low.

It all starts when you choose your frame and submit your order. This is sent to the Zenni Optical manufacturing facility, where sheets of hypoallergenic acetate are transformed into polished frames.

The prescription labs then fabricate the lens. Using the most advanced technology, every kind of prescription can be handled. The lab is also responsible for creating any lens tinting, hard coating, or anti-reflective coating if it has been ordered.

zenni optical review

The next step is the edging lab. High-skilled technicians make sure that each lens is cut and assembled correctly. They are also in charge of assembling and shaping the glasses.

Quality control is the following step, were rigorous tests are made to verify that there are no defects and that each eyeglass prescription matches the original order.

Once the glasses are approved, they join over 7,000 others that are shipped daily to customers around the world.

Zenni Frames

The frame is one of the most important parts when choosing your glasses. Zenni has many types, it all depends on what you need. For example, if you want a really light frame, you could get it in titanium. If you need durability, then stainless steel or memory titanium would be perfect. Don’t like metal? Then get some acetate frames, which are also hypoallergenic.

zenni optical review

Frame style and rim are also important factors. Do you want an oval, round, or rectangular frame? Will you’d rather have them with a full rim, half rim, or rimless?

Most of the Zenni frames come in more than one color. If you see a color swatch under the picture of the frame you can hover over each one and see the frame change.

If you love the Zenni frames but don’t want to order any lenses, you can also do that. Just place your order and it will cost you half of the listed price.

Frame Fit

This is a great feature. One of the problems people have when they buy eyeglasses online is trying to imagine how they will look once they put them on. Sure, they might look amazing on that beautiful model that’s using them on the site, but what about you? Zenni Optical has a Frame Fit page. You upload a clear photo of your face, and it is like virtually trying on your eyeglasses. The frames you select will be shown on your picture, so you can check how they will fit and look on you.

zenni optical review

If you have a few frames selected and just can’t decide which one you like the most, up to four copies of your photo can be seen side by side, each one with a different frame. Perfect for comparing them and choosing your favorite.

Zenni Optical Customer Service

We read several other Zenni optical reviews and noticed that practically every customer was raving about the service they received. Remember that Zenni principle about making it easy to buy eyeglasses online? Well, another of their principles is to provide exceptional customer support.

There are many ways to get in touch with Zenni’s customer support. They are more than happy to answer any question, help you with any problem you might have while placing your order, or guide you to solve any issue that might have happened after your purchase.

The first option is by phone. You can call their 800 number from 5 am to 9 pm PT every day. You can contact them also by postal address, or by email. But our favorite way was by using their online live chat. It is perfect to ask a quick question and has many representatives available to help you out.

Zenni optical return policy

zenni optical review

Another reason you won’t find many Zenni optical complaints is their fair return policy. If your glasses were made incorrectly, you have 30 days to send them back and Zenni will either fix them or remake them. Coating and photochromic films have a one-year warranty. Frames have a 30-day warranty.

But let’s say you messed up and bought the wrong pair of eyeglasses, or that after receiving them you simply changed your mind and don’t want them anymore. You can return them for a 50% refund, or a one-time-use 100% store credit coupon.

If you need any replacement nose pads or nose pad screws, all you need to do is have a chat with their customer service and they will be sent to you at no charge.

The Zenni Blog

Zenni Optical has a great blog you should check out. It is full of useful tips and articles. For example, you can read about what glasses go well with your hairstyle, or learn how to clean glasses without ruining them.

One useful feature you will find here is the Ask an Optician. Zenni’s resident optician is available to answer your questions related to your prescription or your frames, and using this service is entirely free.

Final Thoughts

Zenni Optical is the place to go if you need a new pair of glasses. They have top-notch facilities and state of the art laboratories and offer a huge catalog of options to choose from. Their strict quality control will make sure that you receive a perfect product, while their friendly customer service is ready to answer any question you might have.

Simply put, at Zenni Optical you will find the glasses you need, in the style you prefer, and, best of all, at a price you can afford.

Zenni Optical

Zenni Optical provides you with affordable eyeglasses online.

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